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Questions, answered
Orders, delivery, returns and prescriptions — the things parents ask us most.
How fast is delivery?
Orders placed before 2pm on working days ship the same day. Delivery is free and tracked on orders over $50.
Do you accept my prescription?
Yes — we accept all prescriptions from all pharmacies equally. Bring it to the counter or send it through our contact form and we will prepare it with clear dosage guidance.
What is your return policy?
Unopened items can be returned within 30 days for a full refund. If a product irritates your baby's skin, tell us — we will help you find a gentler alternative.
Are your products fragrance-free?
Most of our bath and skincare range is fragrance-free or only lightly scented. Each product page lists the full approach, and our pharmacists can match products to sensitive or eczema-prone skin.
How do I choose between sizes?
Products with options (such as 100 ml and 200 ml) show every size on their page with per-size pricing. Start small for a first try — refills are always one click away.
How can I reach a pharmacist?
Call (512) 555-0147 during working hours, visit 48 Linden Street, Austin, TX 78701, or send the contact form — a pharmacist replies to every message.